Refund Policy
Return Policy for SERPRANA
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At SERPRANA, our commitment is to ensure your complete satisfaction with every purchase. If, for any reason, you find yourself less than delighted with your items, we are delighted to facilitate returns within 30 days of delivery for most items in impeccable condition.
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Return Conditions:
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1. Return Period:
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Initiate your return within 30 days of delivery.
2. Applicable Situations for Return and Exchange:
The item must be in its original packaging, unworn, undamaged, and with no signs of removal.
3. Return Application Information:
When applying for a return, provide the order number and photographic proof of the product.
4. Item Condition:
Returned items must reflect their original state, including the packaging. Used, damaged, altered, or incomplete items do not meet return criteria.
5. Contact Us First:
Please refrain from sending items back directly without prior contact.
Shipping Costs:
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Original shipping costs are non-refundable.
Return Process:
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Step 1:
Email our customer service at rhea.serprana@gmail.com. Your email will be processed within 24 hours, and we will promptly provide the outcome.
Step 2:
Upon receiving our reply email, kindly return the product within 48 hours, indicating the provided tracking number.
Refund Process:
1. Product Received:
Processing begins within 3 days upon receiving the returned product.
2. Refund Notification:
We will notify you of the refund process via the customer service email.
3. Refund Timeframe:
Refunds will be issued to the original payment method within 48 hours of processing.
Refund Issues:
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If you encounter any issues with your refund, please reach out to us at rhea.serprana@gmail.com
Thank you for choosing SERPRANA – where satisfaction seamlessly meets style and the purity of nature!